Popular Question

What are the sizes of each gaming chair?

Every Karnox chair model we manufacture is slightly different in both shape, size, specification and in its weight capacity. To view the size guide please click here

What is the difference between the different chairs?

We have carefully designed the range of Karnox seats to suit our customers different needs.
The Hero is our smallest chair in the range and is perfect for small rooms where space is a premium.
The Legend is slightly larger and includes improved features.
The Commander, Gladiator and Spartan chairs are our large premium models with pro spec wheels, 4D armrests and improved cushioning for the best possible comfort. For detailed sizes of each model please click here

What is the weight limit for Karnox Chairs?

The specific weight limitations for each chair are as follows:
Hero – Recommended up to 90Kg.
Legend – Recommended up to 135Kg.
Commander, Gladiator and Spartan recommended up to 180Kg.

Will it be comfortable for me?

Karnox chairs have been designed and tested to be VERY comfortable. If you want to test a chair in person we attend gaming shows around the UK and Europe throughout the year – visit our website or follow our social media channels for updates on the dates and locations of the shows we will be attending.

Shipping

How much will the shipping rates?

Shipping and handling is calculated based on your order size and your shipping destination.
This cost will be displayed to you during check out.
Please note: If your order does not populate a correct Shipping Costs your order may be placed on hold. A member of our Customer Service team will then be in contact regarding your order.

How long does delivery take?

Please allow for up to 1 working day (excluding Saturdays and Sundays) for your order to be processed and 2-7 working days for your package to be fulfilled and delivered, depending on your location*.
*Certain addresses may take slightly longer.
**Karnox will not be held accountable for any delays in shipping due to carrier delays, and unforeseen circumstances outside of our control.

How can I track my order?

When your order has been shipped, you’ll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn’t show up immediately!

Where do you ship to?

We ship to all states in West Malaysia.
Shipping to P.O. Boxes is NOT available.
We are unable to accommodate special request for delivery, such as call in advance, deliver on specific date/time, as the delivery will be arranged by our third party logistic.

Can I modify my shipping details after placed order?

Unfortunately, because we aim to fulfill orders as quickly as possible, we don’t accept any modification on the shipping address or other details on your order.

Warranty & Return Policy

What is the standard warranty?

We only ever intend to make a great product. Something you’ll love from the day you receive it. We offer a 2 year warranty which ensures your chair is built correctly and a lifetime warranty on the internal foam for longevity of use.

Read our full warranty statement here

What is your Refund Policy?

We only ever intend to make a great product. Something you’ll love from the day you receive it. We continually invest in our products and work tirelessly to provide you with a great chair. Regrettably, we cannot offer a refund or exchange once the order has been placed unless the product is faulty or defective.

What Happens If My Product is Defective?

To start a returns procedure please contact us via the form found at the bottom of the home page or email us directly using warranty@karnox.my

Do I Have to Pay Shipping Costs for Return & Refund?

You are responsible for all shipping fees and costs.

Assembly And Care

How easy are Karnox chairs to assemble?

Karnox gaming chairs have been designed so they are easy to assemble with clear step-by-step instructions.

What do I need to do to care for my chair?

Karnox gaming chairs are designed to be robust and durable using PU leather that is easy to clean and does not stain. To keep your chair looking like new for longer wipe with a damp non-abrasive cloth and leave to dry.

Any questions? Just ask.